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Risk Management:
A complete and up-to-date CMDB is also essential for effective risk management. By understanding the relationships and dependencies between resources, teams can proactively identify and mitigate risks, ensuring greater operational resilience and compliance with regulatory requirements.

Asset Assignment to Tickets and Services

To streamline the integration of asset data into Incident, Problem, and Change Management processes for improved tracking, prioritization, and impact analysis.

Asset data plays a crucial role in processes such as Incident, Problem, and Change Management. Users or systems can select the affected asset(s) directly through custom fields, or assets can be retrieved indirectly via the affected services or applications.

Benefits of this scenario include:

• Accurate Ticket Prioritization:
  Ticket priority can be accurately set based on the criticality of the affected resource, ensuring that high-impact issues receive appropriate attention.

• Resource Monitoring:
  The number of tickets associated with specific resources or resource groups can be tracked and reported, helping to identify problematic or high-maintenance assets.

• Service-Level Reporting:
  Reporting can also be extended to the service or application level, providing visibility into how often specific services are impacted by asset-related issues.

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• Impact Analysis:
  You can perform impact analysis on tickets, tracing the effects of assigned resources to the services or applications they support, allowing for a deeper understanding of the ripple effect of an issue.

• Entra ID Integration:
  Users or User Groups from Entra ID can be assigned to other asset objects like services or applications. This information can later be utilized for task assignments, approvals, or other workflows, ensuring the right people are involved at the right time.

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Service Request Management: Automatic creation of Azure Resources

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