...

• Accurate Ticket Prioritization:
  Ticket priority can be accurately set based on the criticality of the affected resource, ensuring that high-impact issues receive appropriate attention.

• Resource Monitoring:
  The number of tickets associated with specific resources or resource groups can be tracked and reported, helping to identify problematic or high-maintenance assets.

• Service-Level Reporting:
  Reporting can also be extended to the service or application level, providing visibility into how often specific services are impacted by asset-related issues.

• Impact Analysis:
  You can perform impact analysis on tickets, tracing the effects of assigned resources to the services or applications they support, allowing for a deeper understanding of the ripple effect of an issue.

• Entra ID Integration:
  Users or User Groups from Entra ID can be assigned to other asset objects like services or applications. This information can later be utilized for task assignments, approvals, or other workflows, ensuring the right people are involved at the right time.

...

Service Request Management: Automatic creation of Azure Resources

Image Removed

TBDTo enable fully automated provisioning of Azure resources through the service request management process, streamlining cloud infrastructure management.

...

In a fully automated cloud environment, end users can select from predefined service offerings via the support portal, where they can request the necessary infrastructure (e.g., virtual machines, storage, etc.). Once submitted, the request enters the Service Request Management (SRM) process.

The SRM process may include an approval workflow, depending on organizational policies. Upon approval, the SRM process automatically provisions the requested Azure infrastructure. During this step, Tags are applied to the resources, linking them to the relevant service, application, ticket, and other objects for easy tracking and management.

After the infrastructure is provisioned, including the applied Tags, it is synchronized into Jira Assets using the Azure Sync for Jira Assets app.

In Jira, Automation can be used to automatically assign the newly created assets to other objects, such as services or applications, based on the values of the assigned Tags. This ensures seamless integration of cloud resources into the broader IT management framework, reducing manual effort and increasing operational efficiency.

Historical Data

TBD

...

Billing Data

...