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Barbora Cesneková

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  • Send a Jira Issue data to USU Service Management (Valuemation), where the new Ticket will be created.

  • Send back USU Ticket number and USU Ticket link to Jira Issue.

  • Sending comments from Jira to USU and from USU to Jira.

  • Sending Attachments from Jira to USU.

  • Creating more interfaces which can be active in the same time.

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4.7 Scenario configuration

Create Ticket in USM (Jira → USM)

  1. Create new Status in Jira wf

    image-20240325-090610.pngImage Added

  2. Set status event to Issue created

    image-20240325-090736.pngImage Added

  3. Create webhook in Connector app settings

    image-20240325-091000.pngImage Added

5 Use Cases

5.1 Use Case 1: Create new Issue in Jira

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