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Registration restrictions – A maximum of 100 WebHooks per app is allowed.
| Info |
|---|
If the Connector was uninstalled, webhooks need to be recreated. |
4.4 Event Mapping
Event to Generic Interface Action mapping:
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Default Values for Generic Interface Actions:
GI Action | Default Value |
Issue created | SIT_USU_Atlassian_Connector_CreateTicket_Cloud_interfaceKey* |
Issue updated | SIT_USU_Atlassian_Connector_UpdateTicket_Cloud_interfaceKey |
Comment created | SIT_USU_Atlassian_Connector_CreateTicketdesc_Cloud_interfaceKey |
Comment updated | SIT_USU_Atlassian_Connector_UpdateTicketdesc_Cloud_interfaceKey |
Attachment created | SIT_USU_Atlassian_Connector_CreateAttachment_Cloud_interfaceKey |
Attachment deleted | SIT_USU_Atlassian_Connector_DeleteAttachment_Cloud_interfaceKey |
* interfaceyKey - identifies the certain interface.
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Send a Jira Issue data to USU Service Management (Valuemation), where the new Ticket will be created.
Send back USU Ticket number and USU Ticket link to Jira Issue.
Sending comments from Jira to USU and from USU to Jira.
Sending Attachments from Jira to USU.
Creating more interfaces which can be active in the same time.
4.
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7 Scenario configuration
Create Ticket in USM (Jira → USM)
Create new Status in Jira wf
Set status event to Issue created
Create webhook in Connector app settings
5 Use Cases
5.1 Use Case 1: Create new Issue in Jira
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