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• Send a Jira Issue data to USU Service Management (Valuemation), where the new Ticket will be created.

• Send back USU Ticket number and USU Ticket link to Jira Issue.

• Sending comments from Jira to USU and from USU to Jira.

• Sending Attachments from Jira to USU.

• Creating more interfaces which can be active in the same time.

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4.7 Scenario configuration

Create Ticket in USM (Jira → USM)

1. Create new Status in Jira wf

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2. Set status event to Issue created

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3. Create webhook in Connector app settings

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5 Use Cases

5.1 Use Case 1: Create new Issue in Jira

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