The apps USM Connector for Jira: Object Selectand USU Service Management Connector for Jira are design to work together as a complete solution for connecting Jira with USU Service Management (Valuemation). You can use them independently. But if you need all of the features (see the table bellow) we recommend to install both of them.
For customers who decide to use both apps we offer a discount on the USM Connector for Jira: Object Select app. For more details contact our sales department at sales@sykorait.com.
Feature comparison:
Feature | USM Connector for Jira: Object Select | USU Service Management Connector for Jira | USM Connector for Jira: Object Select + USU Service Management Connector for Jira |
|---|---|---|---|
Selection of Objects from USM e.g. CIs/Systems/Components | ✅ | 🇽 | ✅ |
Creation of USM Tickets / Jira Issues | 🇽 | ✅ | ✅ |
Update of USM Tickets / Jira Issues | 🇽 | ✅ | ✅ |
Syncrhonization of Jira Comments with USM Ticket Descriptions | 🇽 | ✅ | ✅ |
Synchronization of Attachments | 🇽 | ✅ | ✅ |
Synchronization of Statuses | 🇽 | ✅ | ✅ |
“Out of the box” solution for Jira No customization on USM Side needed | ✅ | 🇽 | 🇽 |
Suitable for complex solutions (processes) | 🇽 | ✅ | ✅ |