Feature | USM Connector for Jira: Object Select | USU Service Management Connector for Jira | USM Connector for Jira: Object Select + USU Service Management Connector for Jira |
|---|---|---|---|
Selection of Objects from USM e.g. CIs/Systems/Components | ✅ | 🇽 | ✅ |
Creation of USM Tickets / Jira Issues | 🇽 | ✅ | ✅ |
Update of USM Tickets / Jira Issues | 🇽 | ✅ | ✅ |
Syncrhonization of Jira Comments with USM Ticket Descriptions | 🇽 | ✅ | ✅ |
Synchronization of Attachments | 🇽 | ✅ | ✅ |
Synchronization of Statuses | 🇽 | ✅ | ✅ |
“Out of the box” solution for Jira |
No customization on USM Side needed | ✅ | 🇽 | 🇽 |
Suitable for complex solutions (processes) | 🇽 | ✅ | ✅ |