Data Manager | Comparison Card

Description

A dedicated app available on the Atlassian Marketplace designed to synchronize Azure data with Jira Assets, enabling seamless integration between Azure services and Jira for asset management. Dedicated developers, active feedback hub, small backlog.

A built-in feature for Jira Service Management Cloud Premium and Enterprise that connects to multiple data sources, cleanses and reconciles data to ensure it is Complete, Current, and Correct, but currently has limited support for Azure resources.

Availability

Available via Atlassian Marketplace.

Rolling out in Open Beta; available to all Premium + Enterprise sites by end of October 2024.

Data Source Connectivity

Primarily designed for Azure integration, supporting synchronization with Azure Entra ID, Azure subscriptions, and other Azure resources.

Supports multiple data sources like flat files (CSV, TXT), database connections (SQL, ODBC), and APIs, but has limited Azure resource support.

Adapters

Requires custom Adapters for each data source. Data Manager has more general-purpose adapters. Data Manager provides limited Azure support, with adapters currently available only for Azure Virtual Machines (VMs) and Entra ID (users and devices).

Data Cleansing & Reconciliation

Focuses on synchronization tasks to ensure data consistency between Azure and Jira.

Offers data cleansing, deduplication, normalization, and reconciliation.

Automation & Scheduling

Supports automated synchronization with configurable scheduling options (e.g., daily imports).

Fully automated data management with background operations and scheduled runs to keep data up-to-date autonomously.

User Interface & Usability

Focused setup process for Azure integration with step-by-step configuration for the Azure Sync app. Active feedback and support system with quick development cycles.

Comprehensive UI for managing multiple data sources, adapters, and data integrity.

Seamless Azure Integration

Comprehensive Data Management

• Deep integration with Azure services ensures accurate synchronization of Azure resources with Jira Assets.

• Connects to a wide variety of data sources, enabling centralized data management and a single source of truth for asset information.

Automated Synchronization

Advanced Data Cleansing & Reconciliation

• Automates data import from Azure with scheduling options to keep Jira Assets up-to-date.

• Ensures data is complete, current, and correct through automated cleansing, deduplication, and normalization processes.

Specific to Azure Resources

Flexibility for Multiple Sources

• Tailored for organizations heavily invested in Azure, providing specialized integration.

• Provides flexibility for integrating diverse non-Azure data sources but lacks more Azure Resource support.

Data Residency Control via Forge

Broad Integration Capabilities

• Offers data residency control to align with organizational data governance and compliance policies.

• More comprehensive tool for handling a variety of data sources.

Dedicated Developers & Quick Updates

• Active development with dedicated developers, quick implementation of feature requests, and a smaller backlog for faster improvements.

Weaknesses

• Limited to Azure-centric organizations.

• Not flexible for integrating non-Azure data sources.

• Requires specific Azure setup and permissions.

• Limits

• Limited Azure support—doesn’t offer direct integration for large majority of the Azure resources.

• Requires additional setup and adapters for full data integration.

• Potentially more complex for teams looking for Azure-specific asset management solutions.

• In terms of Azure Resource Management → only one Azure subscription per adapter

• Limits

Azure-Centric Organizations

Organizations with Diverse Data Sources

• Ideal for IT departments managing cloud resources within the Azure ecosystem who require tight integration with Jira.

• Perfect for enterprises needing to centralize and manage asset data from multiple tools and platforms such as databases, flat files, and third-party APIs.

Cloud Infrastructure Management

Comprehensive IT Asset Management (ITAM)

• Businesses focused on cloud infrastructure within Azure can leverage deep synchronization features to keep asset data accurate and up-to-date.

• ITAM and Service Management teams can utilize advanced data cleansing and reconciliation to maintain a reliable single source of truth for asset information.

Automated Azure Resource Tracking

Data-Driven Decision Making

• Automates the tracking and management of Azure resources within Jira, reducing manual effort and errors.

• Ensures data integrity and reliability, enabling accurate reporting, analysis, and decision-making based on unified asset data.

Pricing Model

Available as an Atlassian Marketplace app; pricing varies based on Atlassian's pricing tiers and specific app pricing.

Included for Jira Service Management Cloud
Premium and Enterprise subscriptions;
Premium

$47.82

per agent / month

Cost Considerations

Potential additional cost depending on the number of users and synchronization needs.

No additional cost beyond Jira Service Management Premium or Enterprise subscription.

Support Channels

• Support through Atlassian Marketplace.

• Documentation and setup guides provided by the app developer.

• Active feedback hub for feature requests and suggestions.

• Support via Jira Service Management support channels.

• Comprehensive documentation and setup guides provided by Atlassian.

• Community support and collaboration with subject matter experts.

Resources Available

• Step-by-step installation and configuration guides.

• Troubleshooting FAQs specific to Azure integration.

• Frequent updates from dedicated developers.

• Documentation on data sources, adapters, and data management workflows.

• Updates, enhancements as part of Jira Service Management Cloud features.