Documentation USU Service Management Connector

1. Content

1 1. Content
2 2. Introduction
3 3. Installation
- 3.1 3.1 Jira plugin
  - 3.1.1 3.1.1 Installation from Atlassian Marketplace
  - 3.1.2 3.1.2 Manual installation with .jar package
- 3.2 3.2 USU Service Management Package (Valuemation)
  - 3.2.1 3.2.1 Installation
4 4. Configuration
5 5 Use Cases
6 6 Monitoring
- 6.1 6.1 Jira
  - 6.1.1 6.1.1 Connector Log
  - 6.1.2 6.1.2 Standard Jira Log
- 6.2 6.2 USU Service Management Package (Valuemation)
  - 6.2.1 6.2.1 Generic Interface Data Queues
  - 6.2.2 6.2.2 Process Instances for Monitoring
  - 6.2.3 6.2.3 USU Log file
7 7 Example of field Mappings
8 8 List of supported field names
- 8.1 8.1 Supported Expressions
- 8.2 8.2. External -> Jira mapping

2. Introduction

Welcome to the User Guide for USU Service Management Connector for Jira. This manual is made for users who Administer Jira Issues and USU Tickets. This connecting tool provides two-way data transfer between Jira and USU.

The connector is based on Object and Field Mapping. Here you can find basic and advanced information about default functions of our Connector. Of course the admin users also have many options for setting up Object and Field Mapping of our Connector according to their needs. Our User Guide provides basic instructions on how to do this.

Our Team hopes that USU Service Management Connector for Jira will help you transfer data between Jira and USU more efficiently and make your work more successful. We are ready to help you if you would need anything else. Don´t hesitate to contact us (contact information can be found on the last page of our User Guide).

Your SykoraIT

3. Installation

3.1 Jira plugin

3.1.1 Installation from Atlassian Marketplace

Search for application USU Service Management Connector for Jira in the Atlassian Marketplace.